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Technical support for patients

In this page:

Support for provincial telehealth activities is provided by the Centre de soutien des services numériques en santé (CSSNS).

Services offered to patients

The CSSNS offers technical support and accompaniment to patients in the following situations:

  • Patients who use the Telehomecare Monitoring Platform.
  • Patients invited to a teleconsultation with a healthcare professional using the Microsoft Teams application.
Notice regarding appointment scheduling
You cannot book a teleconsultation appointment on this site. If you are interested in this service, please speak to your healthcare professional.

Teleconsultation

You have a virtual meeting scheduled with a healthcare professional using Microsoft Teams ? Before contacting the Support Center, there are resources that can help you in your preparation:

  1. Visit the Participate in a teleconsultation as a patient page for all the preparatory steps for a teleconsultation.
  2. Test your internet connection speed, microphone and camera quality with the following module :
Test technological equipment
  1. If you encounter problems or the test results indicate one or more failures, contact the CSSNS for assistance.

How to reach the CSSNS

There are two ways to contact the CSSNS:

By telephone

  • Monday to Friday, 7 a.m. to 6 p.m.
  • 1 833 564-0404 (toll free in Quebec)

By telephone appointment

Would you like to receive a call from a technician at a convenient time? Book a phone appointment using this link:

Note that you will not be offered a telehealth appointment with a health professional. 
To obtain health advice, consult a doctor or contact the Info-Santé 811 line.

Last update: May 16, 2024